Your volunteers play a critical role in the success of your consignment sales. However, they can only help as much as they are aware of what needs to be done and how it needs to be done. Be sure to spend some time going over the following items with your volunteers:

• The details of sales tax calculation and recording on receipts.
• The pricing policies that the sales event will be following.
  
  You may plan to sell the materials at a price less than the NCTM list price. If so, it has been NCTM’s experience that it is best to give a flat discount to all attendees. For example, you may also decide to give all your attendees a flat discount of 10 or 15 percent. Or should you wish to tie the discount to membership, a discount larger than the flat discount could be given to attendees who join NCTM or renew on site. (Affiliates receive a $5 rebate for each new NCTM membership submitted and a $3 rebate for each NCTM membership renewal submitted by the Affiliate.)
• Instructions on completing the Special Order Billing Form* and Special Order Billing and Shipping Form* accurately.
  
  You may want to designate a few people to fill these out so that you can maintain higher quality control. Complete customer information and stock numbers must be written legibly on the forms or they will be returned.
  
  Each form should be clearly marked as to which of the three categories it falls into. You may also want to have three separate boxes or envelopes for these to be sorted in as sales occur:
  
  
  Credit card sales/items need to be shipped
  Cash sales/items need to be shipped
  Credit card sales/items were picked up on site
  
  
  This should help ensure that the forms are filled out completely and will save you valuable time later.
• If a buyer pays by check, ask that the check be made out to your local Affiliate. NCTM will send you a final invoice after all returned paperwork and products have been processed.

Check in with your volunteers throughout the conference to ensure that their questions or concerns are getting addressed. Also, check frequently on the Special Order Forms to be sure that problems don't develop.

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